Customer Service Officer
KidZania Kuala Lumpur
Job Description
- Responsible for ticketing, customer service and event coordination.
- Work closely with Sales Department on upcoming events for Corporate Team Building, School Visit, Birthday Party and (Base Camp - ESCAPE Penang).
- Coordinate with food and beverage (F&B), recreations and other relevant departments on organizing upcoming events.
- Carry out walk-in and appointment type of site inspection for Corporate, School, Travel Agents, Family & Friends (Birthday Party) and Media / Video Shooting Enquiries.
- Assist walk-in customer.
- Constantly look for ways to improve the effectiveness and efficiency of department by suggesting improvement wherever needed.
- To carry out duties as tasked with a professional attitude, ensuring that Sim Leisure Group’s service standards, objectives and code of conduct are met or exceeded at all times.
- Create and maintain records / documentations with accurate.
Requirements
- At least 2-years’ experience in coordinating events and experience in customer service
- Fluent in written and verbal English and Bahasa Malaysia.
- Computer-literate, particularly with emails, Microsoft Word and Microsoft Excel.
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