Theme Park Operations Executive

ESCAPE Penang, ESCAPE Petaling Jaya, KidZania Kuala Lumpur

Job Description

  • To ensure smooth daily operations within the Attractions, Ticketing, Housekeeping, Food & Beverage, Security as well as the Recreations department.
  • To be responsible for proper opening and closing of the Escape / KidZania parks to ensure that the facilities operate within the agreed schedule and that the safety and satisfaction of Escape’s guests are prioritized.
  • To liaise with other departments to ensure the park operations run smoothly on schedule.
  • To prioritize, communicate, assign or delegate responsibilities to direct reports to, ensure that their department operates at an efficient level, producing high quality results.
  • To control and maintain stocks and inventories, related to their department, responsibly to ensure their department can operate smoothly.
  • To properly maintain and create records and documentations with accurate and up to date information, according to company and legal standards, when required.
  • To constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
  • To carry out duties as tasked with a professional attitude, ensuring that Escape / KidZania service standards, objectives and code of conduct are met or exceeded at all times.


  • 5 years of proven management experience.
  • Requires a recognized professional qualification in leisure / travel / tourism industry experience.
  • Leadership and management skills.
  • Communication skills.
  • Reporting skills.
  • Computer literate.