Sales Manager

Sim Leisure Group

Job Description

  • Execute Sim Leisure Group’s sales target, customer services, compromising Sim Leisure Group, ESCAPE Theme Parks and KidZania Kuala Lumpur.  
  • Receive sales inquiries through all media (WhatsApp, email, social media, etc.) and reply them promptly with regularly updated park information and sales standard replies.
  • Follow up on any pending queries (Corporate, School, Friends & Family) from guests to convert them into ticket sales.
  • Coordinate with food & beverage (F&B), recreations and other relevant departments on upcoming event (team building, birthday party) and food orders.
  • Coordinate site visits and other special request  (media shooting, video shootings).
  • Constantly look for sales in corporate and school groups.
  • Document all incoming inquiries and orders properly (particularly event orders) to evaluate conversions, identify trends in sales and comprehend effectiveness of ad campaigns.
  • Create and maintain records/documentations with accurate and up to date information, according to company  and legal standards when required.
  • Constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
  • To carry out duties as tasked with a professional attitude, ensuring that Sim Leisure Group’s service standards, objectives and code of conduct are met or exceeded at all times.


  • Fluent in written and verbal English and Bahasa Malaysia.
  • At least 5-years of experience as sales manager and experience in customer service, especially in the tourism / leisure industry (preferred but not required).
  • Computer-literate, particularly with emails, social media, Microsoft Word and Microsoft Excel.
  • Creative problem-solving ability.
  • Multitasking and meeting strict deadlines.
  • Articulate and assertive in communicating ability.
  • Excellent mentoring, coaching and people management skills.