Sim Leisure Group

Job Description

Execute Sim Leisure Group’s sales target, customer services, compromising Sim Leisure Group, ESCAPE Theme Parks and KidZania Kuala Lumpur.
Receive sales inquiries through all media (WhatsApp, email, social media, etc.) and reply them promptly with regularly updated park information and sales standard replies.
Follow up on any pending queries (Corporate, School, Friends & Family) from guests to convert them into ticket sales.
Coordinate with food & beverage (F&B), recreations and other relevant departments on upcoming event (team building, birthday party) and food orders.
Coordinate site visits and other special request (media shooting, video shootings).
Constantly look for sales in corporate and school groups.
Document all incoming inquiries and orders properly (particularly event orders) to evaluate conversions, identify trends in sales and comprehend effectiveness of ad campaigns.
Create and maintain records/documentations with accurate and up to date information, according to company and legal standards when required.
Constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
To carry out duties as tasked with a professional attitude, ensuring that Sim Leisure Group’s service standards, objectives and code of conduct are met or exceeded at all times.

Requirements:

Fluent in written and verbal English and Bahasa Malaysia.
At least 5-years of experience as sales manager and experience in customer service, especially in the tourism / leisure industry (preferred but not required).
Computer-literate, particularly with emails, social media, Microsoft Word and Microsoft Excel.
Creative problem-solving ability.
Multitasking and meeting strict deadlines.
Articulate and assertive in communicating ability.
Excellent mentoring, coaching and people management skills.

Sales Manager